- We produce handmade guitar and bass effect pedals of various types.
- All items come with a 1-year warranty from the date of receipt.
- The warranty covers manufacturing defects and malfunctions not caused by the customer.
- By clicking the “Buy” button and submitting an order, you express your intention to purchase the selected product.
- After placing an order, we will contact you via the email address or messenger details provided to confirm the order details.
- All prices listed in the store are in USD.
- For customers located in Ukraine, payment in UAH is available at the agreed exchange rate.
- Payments are not processed automatically on the website. The payment method is agreed upon individually after order confirmation.
- Payment is primarily processed via WISE. Other payment options may be discussed individually.
- The order is considered confirmed only after the payment method has been agreed upon and payment has been received (unless otherwise specified during communication).
- We reserve the right to decline or cancel an order prior to payment confirmation if necessary.
- Priority shipping regions: United States, Canada, Europe, and Ukraine.
- Shipping to other countries is available upon request. Please note that additional delays may occur depending on destination and customs procedures.
- Orders are shipped via Ukrposhta or Nova Poshta.
- Worldwide shipping cost: $30 USD.
- Shipping within Ukraine is calculated according to Nova Poshta service rates.
- Order processing time: 1–3 business days.
- Estimated delivery time: 14–21 days worldwide, Approximately 2 days within Ukraine
- For international shipments, a tracking number will be sent to your email or messenger after dispatch so you can track your package.
- For international shipments, the customer is responsible for any customs duties, import taxes, or additional fees imposed by the destination country.
- Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrectly provided addresses.
- Delivery times are estimated and not guaranteed. Delays may occur due to postal services, customs processing, or other factors beyond our control.
- If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the packaging and the product.
- We are not responsible for packages marked as “delivered” by the shipping carrier.
- Returns are accepted within 7 days of receiving the order.
- The item must be in its original condition, fully functional, and suitable for resale.
- Refunds or exchanges for another item are possible (upon agreement with the seller).
- Return shipping costs are paid by the buyer.
- Items must not show signs of use, modification, damage, or wear beyond standard inspection.
- Returns must be approved in advance. Please contact us before sending any item back.
- Any non-refundable payment processing fees may be deducted from the refund amount.
- We are not responsible for items lost or damaged during return shipping. We recommend using a tracked and insured shipping service.
- Refunds are processed within 3 business days after receiving and inspecting the returned item.
- We collect only the data necessary for shipping: name, surname, email, phone number, country, city, region, postal code, address.
- Personal data is used exclusively for order processing and is not shared with third parties, except delivery services and payment providers.
- Data is stored securely and is not used for marketing without the client’s consent.
- By placing an order, you consent to the collection and processing of your personal data for the purposes described in this policy.
- Personal data is retained only as long as necessary to fulfill the order and comply with legal obligations.
- You have the right to request access to, correction of, or deletion of your personal data. To do so, please contact us.
- The website may use technical cookies necessary for its proper functioning.
- We take reasonable technical and organizational measures to protect your personal data from unauthorized access or disclosure.
- Pre-orders are available only after prior agreement in private correspondence.
- All products are subject to return according to the rules; there are no “non-returnable” promotional items.
- The store reserves the right to change prices and terms (including due to changes in component and shipping costs) with prior notice.
